Free Cisco 100-140 Practice Test Questions

Question 1

You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present. Which remote access application is best suited for this task?

A : Virtual Network Computing

B : Remote Assistance

C : Remote Desktop

D : Remote Management

Answer: C

Question 2

What should you do if the problem is not resolved after implementing changes in the problem-solving process?

A : cument the changes made and close the ticket

B : ume the problem was never defined correctly

C : plement the changes again without any further analysis

D : peat the problem-solving process

Answer: D

Question 3

What is the first step to set up a new external display on a MacOS system?

A : Connect the external display to the Mac using the appropriate cable.

B : Open the Terminal application and enter a command to detect displays.

C : Access System Preferences > Security & Privacy and adjust settings for external displays.

Answer: A

Question 4

You are working from home over a weekend to resolve a backlog of employee help desk tickets. A user issue requires you to access their Windows 11 computer in the home office to check its settings. You have verified that the machine is available, but the user is not present. Which remote access application is best suited for this task?

A : Virtual Network Computing

B : Remote Assistance

C : Remote Desktop

D : Remote Management

Answer: C

Question 5

What is the recommended method for updating MacOS to ensure a smooth and secure upgrade?

A : Using the App Store to download and install updates

B : Downloading updates from third-party websites

Answer: A

Free Cisco 100-140 Exam Practice Questions 2026