Free Practice Oracle 1D0-1064-24-D Exam Questions 2025

Stay ahead with 100% Free Oracle Fusion Service 2024 Implementation Professional - Delta 1D0-1064-24-D Dumps Practice Questions

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Total 79 Questions | Updated On: May 04, 2024

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Question 1

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.

Which is the main reason for this issue?

A : There are no specific e-mail tasks available.

B : The environment was not provisioned correctly and the service module is missing.

C : The team members don’t have the Email Administrator Role provisioned.

D : The team members have not established the e-mail feature on the Offerings page.

Answer: D

Question 2

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A : Add an extension column to the milestone object to hold the warning threshold value.

B : Configure an analytics report showing milestones in warning status.

C : Specify the warning threshold for the milestone in the standard coverages.

D : Create standard text to be posted to the message thread.

E : Configure the email template to be used for notification.

F : Configure an object workflow action to send the email when the milestone status changes to warning.

Answer: A,B,C

Question 3

Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A : Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

B : In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective

C : Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.

D : Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.

E : Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.

Answer: A,B

Question 4

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then

click “Create Service Request”.

Which set of field must be completed to save the service request (assume as-delivered field properties have not

been changed)?

A : Title, Status

B : Title

C : Title, Category, Severity, Status

D : Title, Status, Problem Description

E : Title, Category, Severity

Answer: C

Question 5

Which two statements are true regarding the Audit History tab of a Service Request?

A : It is enabled by default.

B : It is available only to authorized administrators.

C : It is searchable by date range, username, event type, event severity, and event duration.

D : It is exportable to Excel.

E : It allows users to save searches for later reuse.

Answer: A

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Total 79 Questions | Updated On: May 04, 2024

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