Free Practice Cisco 500-052 Exam Questions 2025

Stay ahead with 100% Free Deploying Cisco Unified Contact Center Express 500-052 Dumps Practice Questions

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Total 89 Questions | Updated On: Aug 21, 2019

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Question 1

What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?

A : 150

B : 200

C : 300

D : 400

Answer: C

Question 2

Which option enables you to monitor previous agent seat license usage?

A : traffic analysis historical report

B : port and agent seat utilization historical report in Cisco Unified Intelligence Center

C : port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D : overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Answer: B

Question 3

A customer purchases 200 Cisco Unified Center Express Premium agent seats in order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?

A : a router

B : a gateway

C : 30 outbound IVR ports

D : 30 agent seats

E : 15 agent seats

Answer: B,C

Question 4

In a Cisco Unified Contact Center Express application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

A : Create Container Prompt

B : Create Generated Prompt

C : Create Language Prompt

D : Create Conditional Prompt

Answer: B

Question 5

Which three Cisco Unified Contact Center Express Application Administration tasks may be performed by a supervisor who does not have administrative privilege? (Choose three.)

A : Delete a resource group.

B : Remove a skill from a CSQ.

C : Modify the skill competence level of an agent.

D : Create a resource

E : Delete a skill

Answer: B,C

Page: 1 / 18

Total 89 Questions | Updated On: Aug 21, 2019

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