100% Free 500-052 Practice Exam Questions (2026)

Stay Ahead with Updated Deploying Cisco Unified Contact Center Express 500-052 Practice Tests & Verified Answers

Cisco 500-052 Dumps & Practice Test Questions 2026

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Total 89 Questions | Updated On: Aug 24, 2026

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Question 1

In a Cisco Unified Contact Center Express application script, a number is read from an external database. The number must then be played out as part of a prompt. Which Cisco Unified CCX Editor step creates a new prompt that can play out the number?

A : Create Container Prompt

B : Create Generated Prompt

C : Create Language Prompt

D : Create Conditional Prompt

Answer: B

Question 2

Where are CTI route points added or configured for Cisco Unified Contact Center Express?

A : Cisco Unified Contact Center Express Media Subsystem

B : Cisco Unified CallManager Device Configuration

C : Cisco Unified Contact Center Express Directory

D : Cisco Supervisor Desktop

E : Cisco CRS Administration, JTAPI Trigger Creation

Answer: A

Question 3

A customer purchases 200 Cisco Unified Center Express Premium agent seats in order to run a 30-port outbound IVR campaign, which two addition items must the customer purchase?

A : a router

B : a gateway

C : 30 outbound IVR ports

D : 30 agent seats

E : 15 agent seats

Answer: B,C

Question 4

Which option enables you to monitor previous agent seat license usage?

A : traffic analysis historical report

B : port and agent seat utilization historical report in Cisco Unified Intelligence Center

C : port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

D : overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

Answer: B

Question 5

Which step library is included in the license for Cisco Unified Contact Center Express Standard?

A : ICM steps

B : email steps

C : document steps

D : database steps

Answer: C

Page: 1 / 18

Total 89 Questions | Updated On: Aug 24, 2026

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