Free Practice Cisco 500-442 Exam Questions 2025

Stay ahead with 100% Free Administering Cisco Contact Center Enterprise 500-442 Dumps Practice Questions

Page: 1 / 25

Total 124 Questions | Updated On: Jun 06, 2025

Add To Cart

Question 1

Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

A : Percent Allocation

B : Skill Group

C : Precision Queue

D : Call Type

Answer: C,D

Question 2

Which statements about administrative scripts in the Cisco UCCE solution is true?

A : Administrative scripts can use an ICM gateway node

B : Administrative scripts can run more than one time per second.

C : Administrative scripts must be associated with a call type

D : Administrative scripts can use a DB Lookup node.

Answer: D

Question 3

What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

A : Cisco Unified Communication Manager Server

B : Cisco Customer Voice PortalReporting Server

C : Cisco Data Browser

D : Cisco Administration Serverand Historical Data Server

E : Cisco Virtual Voice Browser

Answer: A,B

Question 4

Using queue at the edge with ELCAC, which two configurations in Cisco UCM are correct? (Choose two.)

A : Set a SIP trunk towards each CVP Call Server for IP originated calls. This SIP trunk should use Location=Phantom

B : Set a SIP trunk towards each SIP proxy for IP originated calls. This SIP trunk should use Location=Shadow.

C : Create a UCM SIP Profile with Reroute Incoming request based on Contact Header

D : Configure SIP Profile to Reroute Incoming Request using Call-Info header with purpose=x cisco-origIP

Answer: B,D

Question 5

Which option about the ICM heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

A : 100 ms, 3 heartbeats

B : 400 ms, 3 heartbeats

C : 100 ms, 5 heartbeats

D : 400 ms, 5 heartbeats

Answer: C

Page: 1 / 25

Total 124 Questions | Updated On: Jun 06, 2025

Add To Cart