100% Free 500-443 Practice Exam Questions and Answers

Stay Ahead with Latest 500-443 Cisco Certified Specialist Practice Test Questions 2026

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Total 130 Questions | Updated On: Sep 22, 2026

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Question 1

What are two usages for Call Studio Database lookup? (Choose two.)

A : Account Type

B : Play media

C : Get Digit

D : Claim Number

E : Dialtone

Answer: A,D

Question 2

Which criterion can be used to control supervisor workflows?

A : number of calls abandoned

B : length of time an agent is in the NotReady state

C : duration of oldest call in queue

D : number of agents logged in

Answer: C

Question 3

What are two descriptions of permissions for a CUIC user or administrator? (Choose two.)

A : The initial and default super user is the System Application User who is configured during installation has permission to do everything, including creating additional super users.

B : After new super users are added to the Administration console, the super user initially created during installation can be deleted.

C : Any user assigned to the System Application User can access the administration console.

D : All of the administrative tasks of the Cisco Unified Intelligence Center solution can be administered from within OAMP.

E : The super users can manage the CUIC system like Cluster Configuration. Control Center, and Tools from any server nodes.

Answer: A,D

Question 4

What is referred to as a switch leg on CVP?

A : Script request from CVP to UCCE/PCCE

B : Ingress SIP call leg from Ingress gateway to CVP

C : Ringtone call from CVP to WB

D : Agent call initiated by CVP

Answer: B

Question 5

Which two call transfers are supported in PCCE Deployments? (Choose two.)

A : SRTP Refer

B : Release VXML Trunk Transfer

C : CCE Managed Transfer

D : CUCM Destination Transfer

E : SIP Refer

Answer: C,E

Page: 1 / 26

Total 130 Questions | Updated On: Sep 22, 2026

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