Free Practice Cisco 820-605 Exam Questions 2025

Stay ahead with 100% Free Cisco Customer Success Manager 820-605 Dumps Practice Questions

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Total 157 Questions | Updated On: Apr 30, 2020

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Question 1

Refer to the exhibit.

Which action should the Customer Success Manager take to improve the health index of Company A?

A : Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.

B : Observe net promoter scores and how likely the customer is to recommend the products to someone else.

C : Provide recommendations for training or suggest new features based on data analysis.

D : Perform a marketing campaign and share the roadmap of new products.

Answer: C

Question 2

Which scenario represents a use case expand opportunity?

A : usage KPIs are on target entering the fourth quarter

B : supplementary training sessions are organized on existing features

C : solution management team adds headcount

D : endpoint security solution extended to cover data center servers in addition to laptops

Answer: D

Question 3

Which of these is included in a success plan?

A : confidential customer information

B : customer business outcomes

C : customer HR processes

D : services cost

Answer: B

Question 4

Which statement describes an end user adoption barrier?

A : There are insufficient licenses for additional staff from a newly acquired company to use the solution.

B : The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.

C : The budget is insufficient to implement the solution for a new branch of the business.

D : Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.

Answer: D

Question 5

What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

A : technical

B : business

C : operational

D : corporate culture

Answer: C

Page: 1 / 32

Total 157 Questions | Updated On: Apr 30, 2020

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