100% Free 820-605 Practice Exam Questions (2026)

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Cisco 820-605 Dumps & Practice Test Questions 2026

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Total 180 Questions | Updated On: Sep 03, 2026

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Question 1

Refer to the exhibit.

Which action should the Customer Success Manager take to improve the health index of Company A?

A : Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.

B : Observe net promoter scores and how likely the customer is to recommend the products to someone else.

C : Provide recommendations for training or suggest new features based on data analysis.

D : Perform a marketing campaign and share the roadmap of new products.

Answer: C

Question 2

What is the purpose of capturing moments of success with a customer?

A : expanding the purchased solution

B : recognizing the value of the engagement

C : renewing the contract and subscription

D : validating deployment of the solution

Answer: B

Question 3

Which action does a Customer Success Manager take when the customer has technical questions at an onsiteQuarterly Review meeting?

A : Modify the meeting agenda and call in a technical resource.

B : Request the customer to open a support case.

C : Answer the questions as best they can and plan an onsite follow-up training.

D : Identify potential adoption challenges related to technical questions and schedule a meeting to addressthese questions.

Answer: D

Question 4

Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

A : completion of customer training

B : confirmation of customer business outcomes

C : review of product roadmap

D : scheduling of Quarterly Success Review

E : agreement of key stakeholders

Answer: B,D

Question 5

What is a common indicator of customer health?

A : number of services purchased

B : number of licenses purchased

C : customer satisfaction metric

D : amount of money spent on the solution

Answer: C

Page: 1 / 36

Total 180 Questions | Updated On: Sep 03, 2026

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