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Stay Ahead with Latest 820-605 Cisco Channel Partner Program Practice Test Questions 2026

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Total 180 Questions | Updated On: Sep 23, 2026

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Question 1

What is covered in an enterprise agreement?

A : embedded software

B : adjustable pricing

C : bundled discounts

D : subscription license models

Answer: D

Question 2

Which activity reduces the risk of chum?

A : providing a discount on renewal

B : lowering the service level

C : expanding the customer footprint

D : educating on product features

Answer: C

Question 3

Which definition of a use case is true?

A : comparison of the marketing description of what a product does to the customer-s experience

B : list of actions or event steps that a customer uses

C : list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

D : list of instructions that customer uses for their software

Answer: C

Question 4

Which item should the Customer Success Manager focus on to enable the adoption of a software solution?

A : KPI that will be improved by the new product solution

B : current existing products that are being displaced by the solution

C : current configuration guide of the product solution

D : product use case that will achieve the desired outcome

Answer: D

Question 5

Which action does a Customer Success Manager take when the customer has technical questions at an onsiteQuarterly Review meeting?

A : Modify the meeting agenda and call in a technical resource.

B : Request the customer to open a support case.

C : Answer the questions as best they can and plan an onsite follow-up training.

D : Identify potential adoption challenges related to technical questions and schedule a meeting to addressthese questions.

Answer: D

Page: 1 / 36

Total 180 Questions | Updated On: Sep 23, 2026

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