Free Cisco 820-605 Exam Practice Questions 2026

Stay ahead with 100% Free Cisco Customer Success Manager 820-605 Practice Test Questions Dumps

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Total 180 Questions | Updated On: Jul 13, 2026

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Question 1

Which action does a Customer Success Manager take when the customer has technical questions at an onsiteQuarterly Review meeting?

A : Modify the meeting agenda and call in a technical resource.

B : Request the customer to open a support case.

C : Answer the questions as best they can and plan an onsite follow-up training.

D : Identify potential adoption challenges related to technical questions and schedule a meeting to addressthese questions.

Answer: D

Question 2

Refer to the exhibit.

Which action should the Customer Success Manager take to improve the health index of Company A?

A : Analyze annual recurring revenue growth, renewal rates of other products, and timeliness of bill pay.

B : Observe net promoter scores and how likely the customer is to recommend the products to someone else.

C : Provide recommendations for training or suggest new features based on data analysis.

D : Perform a marketing campaign and share the roadmap of new products.

Answer: C

Question 3

Which scenario represents a use case expand opportunity?

A : usage KPIs are on target entering the fourth quarter

B : supplementary training sessions are organized on existing features

C : solution management team adds headcount

D : endpoint security solution extended to cover data center servers in addition to laptops

Answer: D

Question 4

What is the order of the key elements of process improvement for Customer Success?

A : measure, define, analyze, control, improve

B : define, measure, analyze, improve, control

C : define, analyze, measure, improve, control

D : analyze, define, measure, control, improve

Answer: B

Question 5

Which action does a Customer Success Manager take when the customer has technical questions at an onsiteQuarterly Review meeting?

A : Modify the meeting agenda and call in a technical resource.

B : Request the customer to open a support case.

C : Answer the questions as best they can and plan an onsite follow-up training.

D : Identify potential adoption challenges related to technical questions and schedule a meeting to addressthese questions.

Answer: D

Page: 1 / 36

Total 180 Questions | Updated On: Jul 13, 2026

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