Free Practice Cisco 820-605 Exam Questions 2025

Stay ahead with 100% Free Cisco Customer Success Manager 820-605 Dumps Practice Questions

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Total 157 Questions | Updated On: Jun 03, 2025

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Question 1

What are two barriers to adoption within an organization? (Choose two.)

A : solution implemented by partner

B : agile development model

C : inadequate knowledge and skills

D : centralized IT organization

E : organizational silos

Answer: A,C

Question 2

Which definition of a use case is true?

A : comparison of the marketing description of what a product does to the customer's experience

B : list of actions or event steps that a customer uses

C : list of actions or event steps that typically defines the interactions between a role and a system to achieve a goal

D : list of instructions that customer uses for their software

Answer: C

Question 3

What is a common indicator of customer health?

A : number of services purchased

B : number of licenses purchased

C : customer satisfaction metric

D : amount of money spent on the solution

Answer: C

Question 4

As part of the Customer Success Manager role, success stories and references are valuable in showcasing the value of the product. If a customer has a privacy policy that precludes them from public sharing, which action helps to mitigate any concerns?

A : Talk to senior management to explain the benefits of success story creations.

B : Explain that this is a role metric that is needed to satisfy quotas.

C : Make the story for internal use only.

D : Offer the customer free products or services as an incentive.

Answer: C

Question 5

A large university has deployed a new IT solution designed to improve the overall student and staff experience. Which approach to measure success is the best?

A : Twice yearly student and staff surveys with two

B : Measure the number of complaints raised by students

C : Combination of tailored surveys and IT tools-based metrics

D : Implement staff Super Users to provide feedback

Answer: B

Page: 1 / 32

Total 157 Questions | Updated On: Jun 03, 2025

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