Free Atlassian ACA-910 Exam Practice Questions 2026

Stay ahead with 100% Free ITSM with Jira Service Management Foundations ACA-910 Practice Test Questions Dumps

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Total 32 Questions | Updated On: May 21, 2026

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Question 1

In ITSM, what does the term "Incident" primarily refer to?

A : A request for new hardware or software.

B : An unplanned interruption to an IT service or reduction in its quality.

C : A planned upgrade or maintenance activity.

D : A set of recurring problems with a known root cause.

Answer: B

Question 2

In ITSM, what does the term "Incident" primarily refer to?

A : A request for new hardware or software.

B : An unplanned interruption to an IT service or reduction in its quality.

C : A planned upgrade or maintenance activity.

D : A set of recurring problems with a known root cause.

Answer: B

Question 3

In ITSM, what does the term "Incident" primarily refer to?

A : A request for new hardware or software.

B : An unplanned interruption to an IT service or reduction in its quality.

C : A planned upgrade or maintenance activity.

D : A set of recurring problems with a known root cause.

Answer: B

Question 4

How does JSM's ability to create different "Request Forms" for users benefit ITSM?

A : It prevents users from submitting any kind of IT request.

B : It confuses users by giving them too many options.

C : It forces agents to manually enter data from phone calls.

D : It ensures that all necessary information is collected upfront for specific request types.

Answer: D

Question 5

In ITSM, what does the term "Incident" primarily refer to?

A : A request for new hardware or software.

B : An unplanned interruption to an IT service or reduction in its quality.

C : A planned upgrade or maintenance activity.

D : A set of recurring problems with a known root cause.

Answer: B

Page: 1 / 7

Total 32 Questions | Updated On: May 21, 2026

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