100% Free ADX361 Practice Exam Questions (2026)

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Salesforce ADX361 Dumps & Practice Questions 2026

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Total 291 Questions | Updated On: Jul 29, 2026

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Question 1

A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers

A : CTI Adapter configuration

B : Lightning Console enablement

C : Call Center Definition File creation

D : Service Console case creation configuration

Answer: A,C

Question 2

Universal Containers wants to set a custom field on the messaging session based on the URL from which theconversation originated.What should a consultant recommend to meet the requirement?

A : Use a Flow.

B : Einstein

C : Use a macro.

Answer: A

Question 3

A Service Cloud consultant has recently implemented a public Knowledge base.

A : Monthly case volume

B : First call resolution

C : Average case resolution time

Answer: A

Question 4

Which feature should a consultant recommend to prompt a Tier 2 service representative to take over case processing from Tier 1 and know how far Tier 1 had progressed in troubleshooting?

A : Path for Cases

B : Escalation Rules

C : Einstein Next Best Action

Answer: A

Question 5

Universal Containers (UC) has Excel files of customer data maintained by its service reps. All of the servicereps have worked with the samecustomer contacts. UC wants to ensure that its Salesforce instance has clean data.Which best practice should a consultant recommend?

A : Deduplicate the data before importing into Salesforce.

B : Import the records and create a Flow to change the data type.

C : Import the records and use Duplicate Management.

Answer: A

Page: 1 / 59

Total 291 Questions | Updated On: Jul 29, 2026

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