100% Free Salesforce AI-Specialist Practice Test Questions

Question 1

Universal Containers (UC) is experimenting with using public Generative AI models and is familiarwith the language required to get the information it needs. However, it can be time consuming forboth UC's sales and service reps to type in the prompt to get the information they need, and ensureprompt consistency.Which Salesforce feature should a Salesforce AI Specialist recommend to address these concerns?

A : Einstein Recommendation Builder

B : Einstein Copilot Action: Query Records

C : Einstein Prompt Builder and Prompt Templates

Answer: C

Question 2

Universal Containers (UC) is experimenting with using public Generative AI models and is familiarwith the language required to get the information it needs. However, it can be time consuming forboth UC's sales and service reps to type in the prompt to get the information they need, and ensureprompt consistency.Which Salesforce feature should a Salesforce AI Specialist recommend to address these concerns?

A : Einstein Recommendation Builder

B : Einstein Copilot Action: Query Records

C : Einstein Prompt Builder and Prompt Templates

Answer: C

Question 3

Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aimsto ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring toassess thecontent's safety level.What does a safety category score of 1 indicate in the Einstein Generative Toxicity Score?

A : Not safe

B : Safe

C : Moderately safe

Answer: B

Question 4

Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the AI Specialist investigate as the root cause?

A : Review that the custom action Is assigned to an Agent.

B : Review the action Instructions to ensure they are unique.

C : Ensure the input and output types are correctly chosen

Answer: B

Question 5

What is an appropriate use case for leveraging Agentforce Sales Agent in a sales context?

A : Enable a sates team to use natural language to invoke defined sales tasks grounded in relevant data and be able to ensure company policies are applied. conversationally and in the now or work.

B : Enable a sales team by providing them with an interactive step-by-step guide based on business rules to ensure accurate data entry into Salesforce and help close deals fatter.

C : Instantly review and read incoming messages or emails that are then logged to the correct opportunity, contact, and account records to provide a full view of customer interactions and communications.

Answer: A

100% Free AI-Specialist Practice Exam Questions (2026)

Stay Ahead with Updated Salesforce Certified AI Specialist (WI25) AI-Specialist Practice Tests & Verified Answers