100% Free Salesforce AP-209 Practice Test Questions

Question 1

Universal Containers' dispatchers would like to alert technicians when emergency appointments are scheduled and dispatched to them. Which two configurations should be recommended by the consultant to achieve this?

A : reate a Process Builder that checks the 'In Jeopardy' field when a Service Appointment is dispatched and flagged as 'Emergency'

B : Configure Custom Notifications for Field Service Mobile

C : Configure 'In Jeopardy' alerts for Field Service

D : Create a flow that triggers a Custom Notification to the Assigned Resource when a Service Appointment is dispatched and flagged as an 'Emergency'

Answer: B,D

Question 2

Universal Containers (UC) outsources all maintenance work to contractors, based on a contract that is renewed on a yearly basis. When a contract is terminated, UC would like to ensure that new maintenance Work Orders will not be scheduled for the terminated contractor. Which two steps should an admin take to ensure their requirements are met?

A : Add the 'Active Resources' Work Rule to the Scheduling Policies

B : Delete the Service Resource

C : Deactivate the Service Resource

D : Add the 'Excluded Resources' Work Rule to the Scheduling Policies

Answer: A,C

Question 3

Universal Containers outsources maintenance work to a third-party contractor who has agreed to provide a total of 20 hours of availability per day between 9:00 AM and 5:00 PM. Universal Containers' internal resources work 8:00 AM to 8:00 PM including overtime.How should a consultant configure the contractor resources to meet this requirement?

A : The contractor will be 'Capacity Based Resource' with different Operating Hours than the internal resources, and the maintenance skill

B : Modify the Scheduling Policy to prefer contractors

C : Create a Service Territory for contractors to ensure that maintenance work is assigned only to them

D : The contractor will be a 'Named Resource' with Operating Hours of 8:00 AM till 11:00 PM, and 'Designated Work' for maintenance work between 9:00 AM and 5:00 PM

Answer: A

Question 4

What does the scheduler use as a basis when grading the suggested slots for an appointment?

A : The Work Type

B : The Work Rules

C : The Service Objectives

Answer: C

Question 5