Free Practice Salesforce AP-226 Exam Questions 2026

Stay ahead with 100% Free Contact Center Accredited Professional AP-226 Dumps Practice Questions

Page: 1 / 42

Total 207 Questions | Updated On: May 22, 2026

Add To Cart

Question 1

Your customer seeks continuous improvement for their Contact Center program. How can future functionality support this?

A : Utilize pre-built Salesforce reports and dashboards to track key metrics and identify areas for improvement.

B : Implement Einstein Analytics for advanced data analysis, predictive insights, and proactive problem-solving.

C : Gather agent feedback through surveys and workshops to understand pain points and suggest improvements

D : All of the above, combining data-driven insights with customer and agent feedback for continuous optimization

Answer: D

Question 2

You need to validate data migration accuracy and completeness. Which tool assists with this process?

A : Salesforce Reports and Dashboards providing data comparisons between legacy and Salesforce systems.

B : Data Compare tools like Informatica PowerCenter analyzing record discrepancies and data integrity.

C : Validation Rules on key fields within Salesforce ensuring data adherence to defined formats and constraints.

D : All of the above, offering various methods for comparing and verifying data accuracy after migration.

Answer: D

Question 3

To validate email deliverability, you need to test spam filters and blacklists. Which tool helps with this process?

A : Email testing services like Mail Tester and GlockApps for analyzing email content and predicting spam filter activation.

B : Monitoring email logs and delivery reports within Salesforce for identifying blocked or bounced emails.

C : Configuring SPF, DKIM, and DMARC authentication protocols to improve email deliverability reputation.

Answer: A

Question 4

The best dashboard in Service Analytics for UC's service reportrequirement is Sidebar-By Customer.Universal Containers (UC) has a requirement to create a service report thatcontains 50 object references. Which steps should UC take to achieve this?

A : Create 10 service reports Select the objects Combine the service reports

B : Create a custom report type Select four object relationships Select adal from extra objects

C : Create a Visualforce service report Create objects and fields the Vict into the objects and fields in the report

Answer: B

Question 5

Your data migration timeline is tight. Which option helps expedite the process?

A : Manual data entry into Salesforce records for critical information.

B : Utilizing data migration tools with automation capabilities and bulk processing features.

C : Outsourcing the data migration process to experienced third-party vendors.

D : All of the above, depending on the resources available and the complexity of the migration project.

Answer: D

Page: 1 / 42

Total 207 Questions | Updated On: May 22, 2026

Add To Cart