Free Practice Salesforce Advanced-Administrator Exam Questions 2025

A company wants to implement Salesforce Knowledge to manage their internal documentation. They have different departments such as HR, Marketing, and Sales, and they want to create separate sections within the knowledge base for each department.

Which of the following options would be the best way to achieve this?

A company wants to enhance the user interface for their sales team by adding custom components to their Salesforce applications. They want to ensure that the custom components are easily accessible and organized in a logical way.

What is the appropriate solution for this scenario?

A system administrator is investigating a security breach in Salesforce and needs to track user activity.

Which tool should the administrator use to monitor user activity?

A support team uses Salesforce to manage cases from customers across multiple channels. They want to make sure that the most important cases are routed to the most experienced agents.

Which feature in Salesforce can help them achieve this?