100% Free Advanced-Field-Service Practice Exam Questions and Answers

Stay Ahead with Latest Advanced-Field-Service Salesforce Accredited Professional Practice Test Questions 2026

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Total 339 Questions | Updated On: Sep 02, 2026

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Question 1

What is defined here: "A user-created set of rules and objectives that serve as the logic for the optimizer."

A : Assignment Set

B : Work Type

C : Work Rule

D : Scheduling Policy

Answer: B

Question 2

A division of Green Energy Solutions has different work hours for each day, and the daily hours are inconsistent from one week to another (example: this Monday 9 am-4 pm, this Tuesday 8 am-6 pm, next Monday 8 am-3 pm, next Tuesday 9 am-2 pm). This creates a lot of overhead. What can an administrator configure to add efficiencies into their scheduling process and mitigate administrative overhead?

A : Create Operating Hours for all combinations and build a workflow to change the Service Territory Operating Hours every week

B : Create Operating Hours with no availability, and use Shifts to define the daily changing availability

C : Create Operating Hours that encompasses all the hours, then create non availabilities for the hours that are off on a given day

D : Create a Service Territory with Operating Hours that encompasses all the hours, then create jobs for the specific hours needed to be covered

Answer: B

Question 3

What is the best practice to upload a photo that is taken by the mobile worker to a Work Order? (Choose 2 options)

A : Use a quick action of type 'Upload Photo'

B : Leverage the Field Service Mobile flow and add image upload component

C : Edit the Work Order record through the SFS Mobile App and add the photo as an attachment

D : Post the photo via the 'Feed' tab

E : Use a quick action of type 'Attach File'

Answer: A,B

Question 4

A customer outsources some of the work to contractors. The contractors in company A need to be able to accept up to 4 hours of maintenance work per day, but their resources only work 9-10 am. They manage the scheduling and order of these jobs outside of Salesforce. Contractor company B also must only accept 4 hours of work per day but work from 9-5 pm and manage their schedule inside Salesforce. The customer is using optimization. Which two configurations need to be created to support the requirement?

A : Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work. Use 'Relevance Groups' to apply this to resources in contractor group B. Set Operating Hours to 9-5 pm for contractor group B

B : Configure a 'Scheduling Count Rule' with a 'Count Type' of 'Duration' to limit work for all resources. Set Operating Hours to 9-10 am for contractor group A and 9-5 pm for contractor group B

C : Configure 'Capacity Based Resources' with an 'Hours per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources

D : Configure 'Capacity Based Resources' with an 'Hours Per Time Period' of 4 and a 'Time Period' of 'Day' for contractor group A. Set Operating Hours to 9-10 am for contractor group A resources and use 'Schedule Over Lower Priority' to allow for overbooking resources

Answer: A,C

Question 5