100% Free Business-Analyst Practice Exam Questions (2026)

Stay Ahead with Updated Salesforce Certified Business Analyst (BA-201) Business-Analyst Practice Tests & Verified Answers

Salesforce Business-Analyst Dumps & Practice Questions 2026

Page: 1 / 63

Total 313 Questions | Updated On: Jul 29, 2026

Add To Cart

Question 1

To run the integration in Outlook, each user must have the Salesforce add-in, where is this available from?

A : Microsoft AppSource Store

B : AppExchange

C : AppStore

D : Google Play

Answer: A

Question 2

A few users have reported an issue with the recent Cloud Kicks? Salesforce implementation. What should the business analyst do first?

A : Gather requirements from end users.

B : Provide additional end user training.

C : Create a high priority bug for a quick fix.

Answer: A

Question 3

Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it achieve organizational success. The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature of its business and the value it provides to customers. Which strategy is the BA employing?

A : The five ways to build trust

B : The five most important questions

C : The five W's and an H

Answer: C

Question 4

During a discovery session with several stakeholders from universal Container (UC) services team, the business analyst (BA) learned that UC recently implemented as Experience Site that allows customers to view Knowledge article and submit cases. The stakeholders have asked for suggestions to determine if the current solution is adding value to the business. What should the BA recommend?

A : Review the services team’s goal’ initiatives, strategies, and obstacles.

B : Review the Einstein Article Recommendations feature in the services team’s org.

C : Review user stories on the services team’s development backlog.

Answer: A

Question 5

Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?

A : Highlight their related Salesforce certifications to showcase expertise.

B : Share insights empathetically based on prior work that has solved similar problems.

C : Ensure the workshop schedule considers time zones and language differences.

Answer: B

Page: 1 / 63

Total 313 Questions | Updated On: Jul 29, 2026

Add To Cart