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Total 293 Questions | Updated On: Oct 25, 2026

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Question 1

On the knowledge base record, which tab would you use to define which users are able to write articles to the knowledge base?

A : Can Contribute

B : Cannot Author

C : Can Write

D : Can Read

E : Can Author

Answer: A

Question 2

Assume a table called table exists and contains 3 fields: field1, field2, field3. Examine the Access Control list for table:

Which field or fields can a user with the itil role read?

A : field3 only

B : filed1 and field3

C : All fields

D : All fields except field3

Answer: D

Question 3

ServiceNow contains a resource which provides the following: • A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting. • A CMDB framework across our products and platform that will enable and support multiple configuration strategies. What resource do these statements describe?

A : Common Services Data Model (CSDM)

B : Configuration Management Database (CMDB)

C : Information Technology Service Management (ITSM)

D : Information Technology Infrastructure Library (ITIL)

Answer: A

Question 4

What is a workflow context?

A : It is a checked out workflow which is being edited

B : It is generated from a workflow version, executes activities, and follows transitions

C : The table for which a workflow is defined plus any conditions such as "Active is true"

D : The business reason or process for which a workflow is designed

Answer: B

Question 5

What is the ServiceNow store?

A : The source for ServiceNow Community created developer content

B : Marketplace for free and paid certified ServiceNow applications and integrations

C : Downloadable content ServiceNow script archive

D : Alternate name for the ServiceNow Developer Share site

Answer: B

Page: 1 / 59

Total 293 Questions | Updated On: Oct 25, 2026

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