100% Free CIMA CIMAPRA19-E03-1-ENG Practice Test Questions

Question 1

D is aProjectManager. D has just left a meeting with the Executive Team of his Organization. D is delighted that the Executive Team has given support to D's proposal to implement a knowledge management system in the Organization.
What should be the next activity that D undertakes in this project?

A : Create a technological infrastructure of hardware and software.

B : Create database structures to store and reference knowledge

C : Gain the commitment of senior management to the project.

D : Populate the knowledge management system with knowledge.

Answer: A

Question 2

NNN is a logistics firm that contracts with online retailers (clients) to deliver parcels containingcustomers'purchases, to customers'home addresses. NNNholds inventory of the most frequently ordered products at its warehouses.
According to industry research, most clients require the contractors to deliver the customers their purchases soon after they place their order. They are not concerned with the environmental impact of the logistics process. They require very competitive delivery prices from their contractors.
Customer research reveals that households dislike being asked to stay at home for an entire day because logistics firms are unwilling to commit themselves to a precise delivery time. This problem has led to a small number of cases of customers arriving at the warehouses of logistics firms demanding to take their purchases away with them. Most households do not consider the environmental policies or performance of the firms they buy from.
The logistics industry is very competitive and NNN wants to protect its existing contracts and to win more. It needs to focus its resources on the 'things that must go right' in order for it to succeed.
Which THREE of the following are Critical Success Factors (CSFs) for NNN?

A : Business processes that deliver to households at the promised time + or - 15 minutes.

B : A shorter average time between receipt of an instruction from its client and delivery to the customer.

C : Warehouses in areas of lowest feasible operating cost.

D : A car park and waiting room for customers at each warehouse.

E : A comprehensive policy on emissions and Corporate Social Responsibility (CSR).

Answer: B,C,D

Question 3

P owns an internet-based business, called GWiz. based in Country G. GWiz sells gifts, cards and flowers for a variety of occasions including birthdays, weddings and many other special events. P sources her products from a variety of partner suppliers located throughout country G. Customers' orders are delivered by third party couriers across the whole country. The GWiz website is hosted and managed by an IT specialist
P is a member of a local small business trade federation and has been asked to make a presentation to its members on her experience of running GWiz as a 'virtual organisation'.
Which of the following statements could P correctly make on the benefits of virtual organisations?
Select ALL that apply.

A : The quality of the products and services offered by the partner suppliers is always guaranteed and easy to control.

B : Using partner suppliers who also supply products and services to competitors will help to increase the competitive advantage of the virtual organisation.

C : The costs of operating a virtual organisation are relatively low as there is no need to operate from large premises or employ its own staff.

D : A virtual organisation can look much larger than it actually is through the use of a range of partner suppliers and third party couriers.

E : Using the internet facilitates the assembly of the components that are needed to operate a virtual organisation.

Answer: A,C,D

Question 4

HHH is an international distribution company which operates a number of large distribution warehouses. HHH employs over 10,000 staff who operate the warehouses 24 hours per day and process over 500,000 packages and parcels each day. HHH operates in a highly competitive market and the senior management team recognize the importance of focusing upon its Critical Success Factors (CSF's). However, some senior managers are confused as to the difference between CSF's and Key Performance Indicators (KPI's).
Which of the following are Critical Success Factors for HHH? (Choose all that apply.)

A : Percentage of stock damaged.

B : Market share percentage.

C : Customer satisfaction.

D : Continual maintenance of warehouse facilities.

E : Time taken to load and unload deliveries.

F : Efficient staff planning systems.

Answer: B,C

Question 5

BBB is a manufacturer that has been criticized in the financial press because it does not have a policy for sustainability.
Which THREE of the following elements would be crucial to BBB successfully embedding sustainability into its activities? (Choose three.)

A : BBB should include sustainability targets in performance appraisal.

B : BBB's Board should make a commitment to sustainability.

C : BBB should give all its staff training in sustainability.

D : BBB should spend at least 0.1% of its Net Profit on sustainability projects.

E : BBB should employ a new public relations consultancy.

F : BBB should investigate the costs and benefits of establishing a sustainability department.

Answer: A,B,C

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