100% Free CIS-CSM Practice Exam Questions and Answers

Stay Ahead with Latest CIS-CSM Certified Implementation Specialist Practice Test Questions 2026

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Total 260 Questions | Updated On: Oct 25, 2026

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Question 1

Is the Customer Service Social Integration plugin (com.sn_cs_social) activated as part of the Customer Service Management plugin? Options are :

A : Maybe

B : No

C : Yes

D : I don't know

Answer: C

Question 2

When integrating Customer Service Management with IT Service management what separate action is required for Request Management?

A : Activation of the Customer Service with Service Management plugin (com.sn_cs_sm)

B : Activation of the Customer Service with Request Management plugin (com.sn_cs_sm_request)

C : Activation of the Customer Service Case Action Status plugin (com.snc.csm_action_status)

D : Activation of the Customer Service plugin (com.sn_customerservice)

Answer: B

Question 3

Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)

A : Knowledge Product Entitlements

B : Data Policy

C : ACL

D : User Criteria

Answer: A

Question 4

How many outbound email accounts are supported in Customer Service Management?

A : One

B : Unlimited

C : Two

D : One per business service

Answer: A

Question 5

What allows the implementation of phases and tasks to meet performance goals track progress and measure success?

A : Performance Analytics Spotlight

B : Scheduled Reporting

C : Service Level Agreement Tasks

D : Continual Improvement Management

Answer: D

Page: 1 / 52

Total 260 Questions | Updated On: Oct 25, 2026

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