Free Practice ServiceNow CIS-CSM Exam Questions 2026

Stay ahead with 100% Free Certified Implementation Specialist - Customer Service Management CIS-CSM Dumps Practice Questions

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Total 260 Questions | Updated On: May 24, 2026

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Question 1

True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace. Options are :

A : False

B : True

Answer: B

Question 2

Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)

A : Knowledge Product Entitlements

B : Data Policy

C : ACL

D : User Criteria

Answer: A

Question 3

Which table must be extended when creating a new case type?

A : Case (sn_customerservice_case)

B : Case Task (sn_customerservice_case_task)

C : Task (task)

D : Case Type (sn_case_type)

Answer: A

Question 4

What benefits does scoping an application bring? (Choose three.)

A : CSM teams can move at their desired pace, independent of IT

B : Provides CSM teams autonomy and control

C : CSM application data and business logic is protected from changes by other applications

D : Account records can be changed only while in the CSM scope

E : Changes in different scopes can be addressed in a single update set

Answer: A,B,C

Question 5

After installing the Performance Analytics Content Pack for Customer Service, which job must be run to retrieve daily case data from previous months?

A : Customer Service Historic Data Collection

B : Customer Service Initial Data Collection

C : Customer Service Daily Data Collection

D : Customer Service Case Data Collection

Answer: A

Page: 1 / 52

Total 260 Questions | Updated On: May 24, 2026

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