Free Practice ServiceNow CIS-CSM Exam Questions 2025

Stay ahead with 100% Free Certified Implementation Specialist - Customer Service Management CIS-CSM Dumps Practice Questions

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Total 225 Questions | Updated On: Jun 04, 2025

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Question 1

What happens to a case whenever the state of one of the associated IT Service Management records (incident, problem, change) is updated?

A : The case escalates to an assignment group as defined in the default escalation template

B : The case work notes are updated automatically

C : The case action status changes to Related Task Updated

D : The case displays a special handling note highlighting the update

Answer: B

Question 2

What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

A : Selecting all the groups

B : Selecting none of the groups

C : Missing configuration

D : Misconfigured

Answer: A

Question 3

What is a household entity?

A : Group of users that usually share a common address and use services as a group

B : Group of people that usually share a common address and use services as a group

C : Group of customers that usually share a common address and use services as a group

D : Group of consumers that usually share a common address and use services as a group

Answer: C

Question 4

The default configuration automatically closes resolved Cases after how many days?

A : 5 days

B : Cases are not automatically closed by default

C : 3 days

D : 10 days

Answer: D

Question 5

Service-aware Install Base consists of which entities? (Choose three.)

A : Installed Products

B : Install Base Items

C : Assets

D : Sold Products

E : Configuration Items

Answer: A,B,D

Page: 1 / 45

Total 225 Questions | Updated On: Jun 04, 2025

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