Free Practice ServiceNow CIS-ITSM Exam Questions 2025

Stay ahead with 100% Free Certified Implementation Specialist - IT Service Management CIS-ITSM Dumps Practice Questions

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Total 999 Questions | Updated On: Apr 21, 2025

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Question 1

Where is the Activity stream located on the Incident form?

A : Related Records tab

B : Notes tab

C : Resolution Information tab

D : Related Links

Answer: B

Question 2

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?

A : Use the Principal CI class checkbox to identify the CI classes that they want visible on the Incident Problem and Change forms

B : Make a show/hide Ul action to show only the desired CIs to the itil users

C : Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display: make reference qualifier to display only the CIs with show=true

D : Create an Access control to hide the unnecessary Cls from the itil users

Answer: A

Question 3

Where can a change manager define the interval frequency for unauthorized change detection?

A : The ci.change.unplanned business rule

B : Event Processing Properties module

C : Unauthorized Change Properties module

D : Unauthorized change flow

Answer: C

Question 4

What are the two types of approvals in request management?

Select 2 Answers from the below options.

A : Process

B : Pre-approval

C : Gating

D : Post-approval

Answer: A

Question 5

Problem management provides what benefits for Incident management? Choose 2 answers

A : Incident managers authorize problem investigations

B : Solutions implemented reduce future incidents

C : Published workarounds help quickly resolve incidents

D : Problem Investigations automatically triggered for multiple user incidents

Answer: B,C

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Total 999 Questions | Updated On: Apr 21, 2025

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