Free Practice ServiceNow CIS-ITSM Exam Questions 2026

Stay ahead with 100% Free Certified Implementation Specialist - IT Service Management CIS-ITSM Dumps Practice Questions

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Total 999 Questions | Updated On: May 24, 2026

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Question 1

The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

A : Proposed, Accepted, Rejected, Cancelled

B : Proposed, Accepted, Rejected, Reopened

C : Proposed, Received, eCAB Convened, Closed

D : New, Work in progress, Escalated, Communicated

Answer: A

Question 2

Problem management provides what benefits for Incident management? Choose 2 answers

A : Incident managers authorize problem investigations

B : Solutions implemented reduce future incidents

C : Published workarounds help quickly resolve incidents

D : Problem Investigations automatically triggered for multiple user incidents

Answer: B,C

Question 3

Your customer has built a mature knowledge base, with articles targeted to internal audiences, which aretechnical. Other articles are written forend users, with simple instructions. From the Incident form, the agents would like to be able to identify whicharticles are visible to the callers. Whatfeature would you use, to satisfy this requirement?

A : Internal/External Highlighting

B : Show User Viewable

C : User Only View

D : Search as User

Answer: B

Question 4

In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

A : Automatically via the Change - Implementation subflow

B : Manually by the user during New, Assess, and Authorized states

C : Automatically depending on the category selected on the Change Request

D : Manually by the user during all states, except Closed or Canceled

Answer: A,D

Question 5

By default, a business rule causes the Assignment group to be automatically set on a change request record. How is the group identified?

A : Support group on CI record, or if empty the Support group on the Service offering

B : Support group on CI record, or if empty, the Support group on the Service

C : Change group on CI record, or if empty, the Change group on the Service offering

D : Support group on CI record, or the default assignment group for the user

Answer: B

Page: 1 / 200

Total 999 Questions | Updated On: May 24, 2026

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