Free Practice ServiceNow CIS-ITSM Exam Questions 2025

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?

What should you use to capture data in a grid layout on a catalog item? 

Your customer has built a mature knowledge base, with articles targeted to internal audiences, which aretechnical. Other articles are written forend users, with simple instructions. From the Incident form, the agents would like to be able to identify whicharticles are visible to the callers. Whatfeature would you use, to satisfy this requirement?

When building out a service catalog categorizing items helps users navigate and search in the catalog. Whichroles would allow you to create and maintain categories?Choose 3 answers

Where is the Activity stream located on the Incident form?