Free Practice Salesforce CRT-101 Exam Questions 2025

Stay ahead with 100% Free Certification Preparation for Administrator (WI25) CRT-101 Dumps Practice Questions

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Total 822 Questions | Updated On: Jan 27, 2025

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Question 1

Your company wants to ensure that all high-priority cases are assigned to a specific group of support agents.

Which feature of case management can you use to accomplish this?

A : Case escalation rules

B : Case auto-response rules

C : Case assignment rules

D : Case validation rules

Answer: C

Question 2

Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce.

Which field type should an administrator use to capture coordinates?

A : Geolocation

B : Geofence

C : Custom address

D : External lookup

Answer: A

Question 3

_______________ is NOT a capability of the Approval Process in Salesforce.

A : Automatically submit records for approval

B : Create multiple approval steps with multiple approvers

C : Lock records from being edited while in approval process

D : Notify users of record approval or rejection via email

Answer: B

Question 4

AW Computing (AWC) occasionally works with independent contractors, who the company

stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the

historical accuracy of the record.

What should AWC use to track Contacts?

A : Use a partner community to track the Contacts.

B : Create a new Contact record for each agency.

C : Create a Junction object to track many-to-many relationship.

D : Enable Contacts to multiple Accounts.

Answer: D

Question 5

When mapping fields for the Lead conversion process, which other objects can you map fields to in Salesforce? (select 3)

A : Lead

B : Account

C : Opportunity

D : Report

E : Contact

Answer: B,C,E

Page: 1 / 165

Total 822 Questions | Updated On: Jan 27, 2025

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