Free Practice Salesforce CRT-211 Exam Questions 2025

Stay ahead with 100% Free Certification Preparation for Advanced Administrator (WI25) CRT-211 Dumps Practice Questions

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Total 628 Questions | Updated On: Jun 06, 2025

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Question 1

Which of the following features of Case Feed enables a seamless interaction between support agents and customers, allowing for a collaborative resolution of customer issues?

A : Case Comments

B : Case Emails

C : Chatter Feed

D : Case Teams

Answer: B

Question 2

Person accounts were recently activated at Cloud Kicks.

There are three record types for accounts:

* B2B customer

* B2C Customer

* External Partner

There are two record types for leads:

* B2B Lead

* B2CLead

The test team finds that when the Convert button is clicked on a B2C Lead record, only the B2B Customer and External Partner account record types are available choices on the Conversion Layout.

What should the administrator do to correct this issue?

A : Hide the Record Type field on the Account section of the Conversion Layout.

B : Build a process that updates the record type field to B2C Customer after conversion.

C : Use a validation rule to ensure the company name on B2C Leads is blank.

D : Change organization-wide default settings for contacts to Controlled by Parent.

Answer: B

Question 3

Your organization has implemented a data lake to store data from multiple systems, including Salesforce, for advanced analytics. The sales team needs access to real-time aggregated sales data from both Salesforce and the data lake within Salesforce reports and dashboards.

Which of the following methods should you use to achieve this?

A : Use the Bulk API to export data from the data lake and import it into Salesforce

B : Use Salesforce Connect with a custom adapter to access the data lake

C : Use a custom Apex REST service to expose the aggregated sales data in the data lake

D : Use the REST API to export data from the data lake and import it into Salesforce

Answer: B

Question 4

An administrator is asked to create a report to calculate the year-over---year changed in the dollar amount of a company's opportunities.

What reporting tool should be used to complete this request?

A : A row-level formula to compare amounts grouped by year.

B : A joined report with two report blocks for each year

C : A custom summary formula with PARENTGROUPVAL function

D : A custom summary formula with the PREVGROUPVAL function.

Answer: D

Question 5

Universal Containers has made several changes to the custom objects and workflow rules in their development sandbox. They want to move these changes to the production environment.

Which of the following components can be included in a change set to ensure a successful deployment?

A : Apex classes and triggers

B : Standard objects and their custom fields

C : Report types and reports

D : Data, such as records and attachments

Answer: A

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Total 628 Questions | Updated On: Jun 06, 2025

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