Total 268 Questions |
Updated On: Jun 06, 2025
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Free Practice Salesforce CRT-261 Exam Questions 2025
Stay ahead with 100% Free Certification Preparation for Service Cloud Consultant (WI25) CRT-261 Dumps Practice Questions
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Question 1
Universal Containers wants customers to have the ability to log cases with structured data and route based on Urgency and Product Line.
How should a Consultant accomplish this?
Answer: A
Question 2
Which search mechanism should be used to find case comments from within the lightning service console?
Answer: D
Question 3
What should a consultant recommend service agents use?
Answer: A
Question 4
A company has implemented Salesforce Service Cloud. The company needs Key Performance Indicators (KPIs) to ensure that its customer support service center is profitable. Which three metrics can be used to help executive management understand service center costs? Choose 3 answers
Answer: A,B,D
Question 5
vp of service at universal containers wants to make it easier and faster for support reps to send knowldge articles to customers.What should a consultant
configure to satisy this request ?
Answer: D
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Total 268 Questions |
Updated On: Jun 06, 2025
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