Free Practice IBS CSFX Exam Questions 2025

Stay ahead with 100% Free Customer Service CSFX Dumps Practice Questions

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Total 166 Questions | Updated On: Apr 23, 2025

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Question 1

Frequent interruptions:

A : Help when working with colleagues.

B : Can help you to make the most of your time.

C : Help to get a lot of things done at once.

D : Are a common time wasting activity.

Answer: D

Question 2

A customer who is an Amiable Type would typically be classed as:

A : An authoritative and informed customer.

B : Unlikely to make a purchase.

C : Someone who often comes in to chat and not buy

D : Talkative and interested more in opinion than facts.

Answer: D

Question 3

The three generally recognised types of customer are assertive, analytical and:

A : Aggressive.

B : Amiable.

C : Authoritative.

D : Aware.

Answer: B

Question 4

When you are busy and you answer the phone, immediately, and politely tell the caller that you are very busy and you will ring them back later, then you are:

A : Ignoring a potential customer.

B : Using a good time management technique.

C : Likely to get in trouble with your boss.

D : Letting the caller know how hard you work.

Answer: B

Question 5

Which of the following is the most important reason for getting customer feedback:

A : To improve the overall customer experience.

B : To be seen to be responsive to customers.

C : To establish a customer database.

D : To improve sales.

Answer: A

Page: 1 / 34

Total 166 Questions | Updated On: Apr 23, 2025

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