100% Free Salesforce Energy-and-Utilities-Cloud Practice Test Questions

Question 1

How does Salesforce Energy and Utilities Cloud support customer engagement?

A : By offering real-time market insights to utility companies.

B : By integrating with legacy systems for customer engagement.

C : By providing personalized and proactive customer experiences through various channels.

D : By automating billing and payment processes for customers.

Answer: C

Question 2

An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customerservice portal that provides customers with a 360-degree view of their energy and utility accounts andincludes guided processes for common actions.Which Energy and Utilities Cloud application should they use?

A : Customer Acquisition Management

B : Energy and Utilities Contact Center Console

C : Experience Self-Serve Portal

D : Utility Self-Serve Portal

Answer: D

Question 3

4 utility company is going through an extensive digital transformation. They want to use Energy and UtilitiesCloud as a unified desktop application for service agents in order to have a 360-degree view of customers andguided processes for common actions. For this, they requireintegrations with their customer information system (CIS) and billing systems.What three common objects are typically part of this Integration?Choose 3 answers

A : Premise

B : eSignature

C : Account

D : Meter Pings

E : Balances

Answer: A,C,E

Question 4

An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customerservice portal that provides customers with a 360-degree view of their energy and utility accounts andincludes guided processes for common actions.Which Energy and Utilities Cloud application should they use?

A : Customer Acquisition Management

B : Energy and Utilities Contact Center Console

C : Experience Self-Serve Portal

D : Utility Self-Serve Portal

Answer: D

Question 5

What is the purpose of the Work Order object in Salesforce Energy and Utilities Cloud?

A : To track panel installations.

B : To track contractual agreements with customers

C : To track and manage field service work for utility technicians.

D : To track billing information.

Answer: C

100% Free Energy-and-Utilities-Cloud Practice Exam Questions (2026)