100% Free Energy-and-Utilities-Cloud Practice Exam Questions and Answers

Stay Ahead with Latest Energy-and-Utilities-Cloud Salesforce Accredited Professional Practice Test Questions 2026

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Total 170 Questions | Updated On: Oct 24, 2026

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Question 1

What role does analytics and reporting play in Salesforce Energy and Utilities Cloud?

A : To provide insights and data visualization for informed decision-making.

B : To automate field service operations and technician dispatching.

C : To track energy consumption patterns in residential buildings.

D : To optimize supply chain management in the energy and utilities industry.

Answer: A

Question 2

An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customerservice portal that provides customers with a 360-degree view of their energy and utility accounts andincludes guided processes for common actions.Which Energy and Utilities Cloud application should they use?

A : Customer Acquisition Management

B : Energy and Utilities Contact Center Console

C : Experience Self-Serve Portal

D : Utility Self-Serve Portal

Answer: D

Question 3

4 utility company is going through an extensive digital transformation. They want to use Energy and UtilitiesCloud as a unified desktop application for service agents in order to have a 360-degree view of customers andguided processes for common actions. For this, they requireintegrations with their customer information system (CIS) and billing systems.What three common objects are typically part of this Integration?Choose 3 answers

A : Premise

B : eSignature

C : Account

D : Meter Pings

E : Balances

Answer: A,C,E

Question 4

A utility company has seen a high number of calls from customers expressing their inability to pay anoutstanding amount. The utility company would like to provide its customers with an aption to pay ininstallments.How can the utility company best meet these requests using Energy and Utilities Cloud?

A : Work with an external debt collection agency to ensure customers pay their outstanding amount.

B : Consolidate product catalogs and price books and establish an automated process across the entire revenue lifecycle.

C : Use Revenue Cloud to easily accelerate cash collection with and support any charge type, sales order, or payment schedule.

D : Use the Create Payment Plan action in the Contact Center Console.

Answer: D

Question 5

What is a best practice for data migration when setting up Salesforce Energy and Utilities Cloud?

A : Migrate all data at once without conducting any data analysis.

B : Ignore data mapping and structure during migration.

C : Perform data cleansing and validation before migrating data.

D : Skip data backup and recovery procedures.

Answer: C

Page: 1 / 34

Total 170 Questions | Updated On: Oct 24, 2026

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