100% Free FSL-201 Practice Exam Questions and Answers

Stay Ahead with Latest FSL-201 Field Service Lightning program Practice Test Questions 2026

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Total 348 Questions | Updated On: Oct 25, 2026

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Question 1

universal containers operates in a highly regulated industry technician must

conduct quarterly inspections for all customers in their region each inspection should

be completed within a single visit and include all installed assets on site

Which two maintenance plan settings should the consultant recommend?

Choose 2 answers

A : Service appointment generation method - one service appointment per work orderline item

B : Work order generation method - one work order line item per asset

C : Service appointment generation method - one service appointment per work order

D : Work order generation method - one work order per asset

Answer: B,C

Question 2

Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?

A : Add the CSAT Visualforce page to the Work Order.

B : Install the Survey Snap-in for CSAT capture.

C : Install an AppExchange Package.

D : Enable the CSAT Quick Action for Work Orders.

Answer: C

Question 3

universal container wants its technician to follow a standard operating

procedure (S O P) while performing maintenance on an individual asset. Each

operation should be captured independently to allow technician to enter note and

update status they progress with the work preventative maintenance should be with a

single visit

Which data model should the consultant recommend to the universal container?

A : Work order to represent the preventative maintenance on the asset - work order lineitem to represent the different operations - service appointment to represent the visit

B : Service appointment to represent ante the preservative maintenance on the asset -work order line item to represent the different operations - work order to represent thevisit

C : Work order to represent the preventative maintenance on the asset - serviceappointment to represent the different operations - work order line item to representthe visit

D : Work order line item represent the preventative Maintenance on the asset - workorder represent the different operations- service appointment to represent visit

Answer: A

Question 4

Universal Containers would like to engage Contractors and Customers directly in their Field Service Solution. Which three options will provide read, write and edit access to Works Order objects? Choose 3 answers

A : Customer Communities Plus

B : Chatter Files Connect

C : Chatter Customer Groups

D : Partner Communities

E : Customer Communities

Answer: A,D

Question 5

Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?

A : Give the Minimize Travel Service Objective the highest weight.

B : Remove the ASAP Service Objective.

C : Remove the Match Location Work Rule.

D : Add the Maximum Travel From Home Work Rule.

Answer: A

Page: 1 / 70

Total 348 Questions | Updated On: Oct 25, 2026

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