Free Practice Salesforce FSL-201 Exam Questions 2026

Stay ahead with 100% Free Salesforce - Implementing Field Service Lightning (WI25) FSL-201 Dumps Practice Questions

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Total 348 Questions | Updated On: Jun 05, 2026

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Question 1

Universal container want technician using the field service lightning mobile app

to indicate when service appointment is at risk

What should be a consultant recommended to meet the requirements?

A : Adjust the scheduled end field on the service appointment

B : Change the status field on the service appointment

C : Update the in-jeopardy field on the service appointment

D : Post the service appointment chatter feed

Answer: D

Question 2

A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill requirement for the appointment.

How can the Dispatcher update the Service Crew to meet those requirements?

A : Edit the Service Appointment and add a new Service Resource.

B : Update the Service Crew on the Service Appointment's Work Type.

C : Use the Crew Management tool to add Service Resources to the Crew.

D : A Create a new Service Appointment with a different Crew.

Answer: D

Question 3

Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for

internal employees when scheduling all Service Appointments.

Which two customizations should the Consultant recommend to meet this requirement?

Choose 2 answers

A : Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime,Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.

B : Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.

C : Create a custom Quick Action for Booking Appointments and Candidates that use the newScheduling Policy.

D : Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, ResourcePriority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.

Answer: A,B

Question 4

Universal containers (UC) wants to standardize the process that process that agents

use to create and maintain work orders which will help new agents ramp up more

quickly and improve data quality and consistency. UC wants key fields, agent

instructions and best practices displayed at each step of the Service process on the work

order.

What should the consultant implement to meet this requirement?

A : Add a lightning component to work orders.

B : Enable path for work orders.

C : Enable knowledge on work orders.

D : Add compact layouts to work orders.

Answer: C

Question 5

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.

Which two conditions would make the Consultant consider setting the optimizer to High'

Choose 2 answers

A : The Scheduling Policy Used field is blank.

B : The scheduling policy is producing too many candidates that qualify for each Service Appointment.

C : Most service appointments have the same priority.

D : The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

Answer: C,D

Page: 1 / 70

Total 348 Questions | Updated On: Jun 05, 2026

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