Free Practice Salesforce Field-Service-Consultant Exam Questions 2025

Stay ahead with 100% Free Salesforce Certified Field Service Consultant (WI25) Field-Service-Consultant Dumps Practice Questions

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Total 346 Questions | Updated On: Jan 27, 2025

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Question 1

Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1pm?

A : Create a recurring Service Appointment

B : Create Resource Absences every day.

C : Use appropriate Resource Operating Hours.

D : Use the Resource Availability Rule.

Answer: C

Question 2

Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

A : Work Types, Skill Routing, Skill Requirements, Operating Hours

B : Case process, Work Types, Entitlements, and Milestones

C : Skill Requirements, Work Types, Case Process, Milestones

D : Work Types, Skill Requirements, Entitlements, and Milestones

Answer: A

Question 3

Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

A : Create a product item and enter the serial numbers in the related list.

B : Create a product item with all the serial numbers in the notes section.

C : Create a product item for each door lock utilizing standard fields.

D : Create a product item and enter the Technicians’ lock quantity.

Answer: C

Question 4

Universal containers want technicians to view work progress through the work

order line-item card in the field service lightning mobile app.

Which configuration steps should a consultant take to meet this requirement?

A : add the work order line items related list of the work order page layout and assign thelayout to the technician 's profile.

B : create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.

C : create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.

D : create a report chart that summarizes work order line items and add a link to theservice appointment layout.

Answer: A

Question 5

Universal container UC has 140 service resources who handle 2400 service

appointment per day

How should UC define the service territories to ensure the high quality of optimization

and dispatcher experience?

A : The service territories with fewer than 50 resource

B : One service territory with four polygons

C : Two service territories that split the service resource evenly

D : Five service territories with fewer than 500 service appointment per day

Answer: A

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Total 346 Questions | Updated On: Jan 27, 2025

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