100% Free ISFS Practice Exam Questions and Answers

Stay Ahead with Latest ISFS EXIN IT Service Management ISO/IEC 20000 Practice Test Questions 2026

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Total 80 Questions | Updated On: Oct 24, 2026

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Question 1

What is the most important reason for applying segregation of duties?

A : Segregation of duties makes it clear who is responsible for what

B : Segregation of duties ensures that, when a person is absent, it can be investigated whether he or she hasbeen committing fraud.

C : Tasks and responsibilities must be separated in order to minimize the opportunities for business assets tobe misused or changed, whether the change be unauthorized or unintentional.

D : Segregation of duties makes it easier for a person who is ready with his or her part of the work to take timeoff or to take over the work of another person.

Answer: C

Question 2

Which measure assures that valuable information is not left out available for the taking?

A : Clear desk policy

B : Infra-red detection

C : Access passes

Answer: A

Question 3

You are a consultant and are regularly hired by the Ministry of Defense to perform analysis. Since the assignments are irregular, you outsource the administration of your business to temporary workers. 07354595222F45DC264FB46B89E568BD You don’t want the temporary workers to have access to your reports. Which reliability aspect of the information in your reports must you protect?

A : Availability

B : Integrity

C : Confidentiality

Answer: C

Question 4

You apply for a position in another company and get the job. Along with your contract, you are asked to sign a code of conduct. What is a code of conduct?

A : A code of conduct specifies how employees are expected to conduct themselves and is the same for allcompanies

B : A code of conduct is a standard part of a labor contract.

C : A code of conduct differs from company to company and specifies, among other things, the rules ofbehavior with regard to the usage of information systems

Answer: C

Question 5

Which of the following measures is a preventive measure?

A : Installing a logging system that enables changes in a system to be recognized

B : Shutting down all internet traffic after a hacker has gained access to the company systems

C : Putting sensitive information in a safe

D : Classifying a risk as acceptable because the cost of addressing the threat is higher than the value of theinformation at risk

Answer: C

Page: 1 / 16

Total 80 Questions | Updated On: Oct 24, 2026

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