100% Free ISFS Practice Exam Questions and Answers

Stay Ahead with Latest ISFS EXIN IT Service Management ISO/IEC 20000 Practice Test Questions 2026

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Total 80 Questions | Updated On: Sep 15, 2026

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Question 1

Your organization has an office with space for 25 workstations. These workstations are all fully equipped and in use. Due to a reorganization 10 extra workstations are added, 5 of which are used for a call centre 24 hours per day. Five workstations must always be available. What physical security measures must be taken in order to ensure this?

A : Obtain an extra office and set up 10 workstations. You would therefore have spare equipment that can beused to replace any non-functioning equipment.

B : Obtain an extra office and set up 10 workstations. Ensure that there are security personnel both in theevenings and at night, so that staff can work there safely and securely

C : Obtain an extra office and connect all 10 new workstations to an emergency power supply and UPS(Uninterruptible Power Supply). Adjust the access control system to the working hours of the new staff.Inform the building security personnel that work will also be carried out in the evenings and at night.

D : Obtain an extra office and provide a UPS (Uninterruptible Power Supply) for the fivemost important workstations.

Answer: C

Question 2

Which measure assures that valuable information is not left out available for the taking?

A : Clear desk policy

B : Infra-red detection

C : Access passes

Answer: A

Question 3

You apply for a position in another company and get the job. Along with your contract, you are asked to sign a code of conduct. What is a code of conduct?

A : A code of conduct specifies how employees are expected to conduct themselves and is the same for allcompanies

B : A code of conduct is a standard part of a labor contract.

C : A code of conduct differs from company to company and specifies, among other things, the rules ofbehavior with regard to the usage of information systems

Answer: C

Question 4

What is the most important reason for applying segregation of duties?

A : Segregation of duties makes it clear who is responsible for what

B : Segregation of duties ensures that, when a person is absent, it can be investigated whether he or she hasbeen committing fraud.

C : Tasks and responsibilities must be separated in order to minimize the opportunities for business assets tobe misused or changed, whether the change be unauthorized or unintentional.

D : Segregation of duties makes it easier for a person who is ready with his or her part of the work to take timeoff or to take over the work of another person.

Answer: C

Question 5

You are the owner of the courier company SpeeDelivery. You employ a few people who, while waiting to make a delivery, can carry out other tasks. You notice, however, that they use this time to send and read their private mail and surf the Internet. In legal terms, in which way can the use of the Internet and e-mail facilities be best regulated?

A : Installing an application that makes certain websites no longer accessible and that filters attachments in emails

B : Drafting a code of conduct for the use of the Internet and e-mail in which the rights and obligations of boththe employer and staff are set down

C : Implementing privacy regulations

D : Installing a virus scanner

Answer: B

Page: 1 / 16

Total 80 Questions | Updated On: Sep 15, 2026

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