Total 377 Questions |
Updated On: Jul 13, 2026
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Free Microsoft MB-230 Exam Practice Questions 2026
Stay ahead with 100% Free Microsoft Dynamics 365 Customer Service Functional Consultant MB-230 Practice Test Questions Dumps
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Question 1
You are a customer service representative for a company that uses Dynamics 365 Customer Service.
When customer service representatives find records that meet specific criteria, they must be able to do the
following:
Open the records in a new tab.
Open a single record in a new session.
Open a single record in an existing session on a new tab.
You need to meet the requirements.
Which two actions should you perform? Each correct answer part of a complete solution.
NOTE: Each correct selection is worth one point.
Answer: A
Question 2
You are responsible for designing surveys via Voice of the Customer (VoC).
You want to make sure that the design allows for questions to be shown or hidden according to answer
selected.
You include the Tagging feature in the design.
Does the action achieve your objective?
Answer: A
Question 3
You are a Dynamics 365 Customer Service representative.
You need to take the appropriate action when creating new cases to ensure that the automated routing rule is
applied.
What should you use?
Answer: A
Question 4
You have been tasked with creating a phone call activity. You want to make sure that the activity appears on
the case record timeline.
Which of the following is the field that should be modified during the process?
Answer: B
Question 5
You need to configure the chatbot.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: B,D
Page: 1
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Total 377 Questions |
Updated On: Jul 13, 2026
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