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Stay Ahead with Latest MB-230 Microsoft Dynamics 365 Practice Test Questions 2026

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Total 377 Questions | Updated On: Sep 25, 2026

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Question 1

Your company makes use of Dynamics 365 for Customer Service. You employed as a customer service

representative.

You have been tasked with detecting and removing duplicate cases.

You decide to make use of business rules to achieve your goal.

Does the action achieve your objective?

A : Yes, it does

B : No, it does not

Answer: A

Question 2

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

You are creating agent scripts that have macros for quick steps for agents in a support center.

Agents need to be able to open a case from one of the steps in the agent scripts.

You need to select a type of connector to use to create the macro.

Solution: Configure the macro by using a productivity automation connector.

Does the solution meet the goal?

A : Yes

B : No

Answer: A

Question 3

You are responsible for designing surveys via Voice of the Customer (VoC).

You want to make sure that the design allows for questions to be shown or hidden according to answer

selected.

You include the Tagging feature in the design.

Does the action achieve your objective?

A : Yes, it does

B : No, it does not

Answer: A

Question 4

A company uses Dynamics 365 Customer Service.

Agents provide incorrect responses when replying to customer issues.

You need to configure quick replies.

What should you do?

A : Add a macro in Smart assist.

B : Add a quick reply to a workstream.

C : Create a new quick reply with the category name as the title.

D : Create a new tag for each quick reply.

Answer: D

Question 5

A trucking company uses a custom table named Leased Truck in Dynamics 365 Customer Service to capture

leasing details. The company is implementing Connected Customer Service for Azure IoT Hub to track the

leased trucks.

You need to configure the custom table Leased Truck for IoT integration.

Which two methods achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A : Set the relationship in the Power Platform admin center.

B : Create a one-to-many relationship from the Leased Truck table to the IoT Alert table.

C : Call the IoT - Register Custom Entity action to associate a Leased Truck record with an existing IoT device.

D : Enable connections to the Leased Truck table.

Answer: C,D

Page: 1 / 76

Total 377 Questions | Updated On: Sep 25, 2026

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