Total 193 Questions |
Updated On: Jun 06, 2025
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Free Practice Microsoft MB-910 Exam Questions 2025
Stay ahead with 100% Free Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) MB-910 Dumps Practice Questions
Page: 1
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Question 1
You are a sales representative for a company.
Which Dynamics 365 Sales can you use to manage the sales pipeline?
Section: Describe Dynamics 365 Sales
Answer: A
Question 2
A customer needs a cost-effective sales solution that can display current news about a lead or an account.
You recommend Microsoft Relationship Sales.
Which two products are included in Microsoft Relationship Sales? Each correct answer presents part of the
solution.
NOTE: Each correct selection is worth one point.
Section: Describe Dynamics 365 Sales
Answer: B,D
Question 3
A company uses Dynamics 365 Customer Service.
The company plans to use support queues to organize and monitor the progress of cases. Customer
support agents will select cases from queues in which they are members. Agents release case items if they
are not able to continue working on a case.
Which statement describes what happens when a case item is released from the queue?
Section: Describe Dynamics 365 Customer Service
Answer: C
Question 4
A company uses Dynamics 365 Customer Service. The customer service department for a retailer hires
temporary employees to work during peak seasons.
Temporary employees take much longer to resolve cases than seasoned employees.
You need to recommend features that will help employees find information needed to resolve cases.
Which two options should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Section: Describe Dynamics 365 Customer Service
Answer: A,C
Question 5
A potential customer delays their decision to commit to a big multi-year contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies.
Which app should you recommend?
Answer: B
Page: 1
/ 39
Total 193 Questions |
Updated On: Jun 06, 2025
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