100% Free Salesforce OmniStudio-Consultant Practice Test Questions

Question 1

A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows: * "Open" cases with case description, case open date, case type, assigned to and priority fields. Open cases should be highlighted with a red border. * "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. * "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases. How should the consultant design the FlexCard solution to meet these requirements?

A : Using three FlexCards

B : Using a single FlexCard with three states

C : Using a single FlexCard with multiple card filters

D : Using a single FlexCard with three flyouts

Answer: B

Question 2

What is the purpose of the "OmniStudio User" permission set license (PSL)?

A : It provides baseline entitlement to use OmniStudio functionality.

B : It automatically provisions OmniStudio tools for all users.

C : It grants direct object-level permissions within OmniStudio components.

D : It enables assignment of OmniStudio-specific permission sets to a user.

Answer: D

Question 3

A governance policy states that hard-coded IDs must never be present in deployed components.How should an OmniStudio Consultant address this in Data Mappers?

A : Hard-coded IDs are acceptable if they are for standard Record Types.

B : Use relationship queries or parameters to resolve IDs dynamically.

C : Hard code the ID in Development, then manually change it in Production after deployment.

D : Use a lookup table in Excel to find the IDs.

Answer: B

Question 4

A client wants a survey OmniScript to be available in English, Spanish, and French. The logic isidentical, but the labels and picklist values must be localized.How should the OmniStudio Consultant evaluate the most maintainable design?

A : Use the Google Translate API in real time.

B : Create three separate OmniScripts: Survey_ENG, Survey_SPA, and Survey_FRE, to ensure translation accuracy.

C : Use a Data Mapper to fetch translated text from a custom object.

D : Create one OmniScript. Use Salesforce Custom Labels for all text elements and define the translations.

Answer: D

Question 5

A company is designing a new console for contact center agentsto display case data for customers. All cases will be fetched using a single DataRaptor. This page needs to display cases as follows: * "Open" cases with case description, case open date, case type, assigned to and priority fields. Open cases should be highlighted with a red border. * "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border. * "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases. How should the consultant design the FlexCard solution to meet these requirements?

A : Using three FlexCards

B : Using a single FlexCard with three states

C : Using a single FlexCard with multiple card filters

D : Using a single FlexCard with three flyouts

Answer: B

100% Free OmniStudio-Consultant Practice Exam Questions and Answers