100% Free Plat-Admn-201 Practice Exam Questions and Answers

Stay Ahead with Latest Plat-Admn-201 Salesforce Certified Administrator Practice Test Questions 2026

Page: 1 / 30

Total 150 Questions | Updated On: Oct 24, 2026

Add To Cart

Question 1

What is the role of Case Milestones in Case Management in Salesforce?

A : To track the amount of time taken to resolve a case

B : To assign cases to appropriate personnel

C : To track the status of cases

D : To provide customers with self-service options

Answer: A

Question 2

AW Computing has six sales teams in a region. These teams always consists of the same accountmanager, engineer, and assistant.What should the administrator configure to make it easier for teams to collaborate with the samecustomer?

A : Enable and configure standard opportunity teams with splits.

B : Enable account teams and show the users how to set up a default account team.

C : Create a queue for each team and assign account ownership to the queue.

D : Propose the users manually share all their accounts with their teammates.

Answer: B

Question 3

A Platform Administrator at Cloud Kicks received a request from the head of sales operations to create a process in which opportunities must be validated by specific team leaders based on a mix of criteria. When the administrator analysed the list of criteria, they found that there were 30 potential sets of criteria that would identify the proper person to route the request to. How should the administrator fulfill this request?

A : Create a button on the opportunity that brings up an email template to send to the correct leader.

B : Create an approval process with specific entry criteria and approval steps for each of the sets of criteria specified.

C : Create a record triggered flow orchestration to properly route the requests.

D : Use a screen flow to allow the seller to input the criteria in a form that is then sent to the appropriate leader.

Answer: B

Question 4

Clod Kicks has the organization wide defaults for Opportunity set to private.which two features should the administrator use to open up access to Opportunity records for salesusers working on collaborative deals?Choose 2 answers

A : Sharing set

B : Role hierarchy

C : Profiles

D : Sharing rules

Answer: B,D

Question 5

A Platform Administrator at Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the administrator distribute the screen flow?

A : Page Layout

B : Home Page

C : Lightning Page

D : Component Filter

Answer: C

Page: 1 / 30

Total 150 Questions | Updated On: Oct 24, 2026

Add To Cart