100% Free Salesforce Plat-Admn-301 Practice Test Questions

Question 1

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani Which feature should administrator configure in order to improve the case management process?

A : Omni-Channel

B : Escalation Rules

C : Macros

D : Knowledge Component

Answer: A

Question 2

Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department. How should the administrator ensure this Is configured correctly?

A : Configure one app per department and activate record pages for each app.

B : Create permission sets for each department and assign them to the backup team users.

C : Adjust the profile of the backup users each day to align with the proper access they require.

D : Allow the backup team users to update their own profile with Delegated Administration.

Answer: A

Question 3

Cloud Kicks has two record-triggered flows on the same object. One flow creates a child record when criteria are met. The second record-triggered flow is based on criteria to check if the child record exists and updates a field. The field on the child record that needs to be updated Is still null after the second record trigger. What should the administrator do to resolve this issue?

A : Make a new record-triggered flow on the child object to update the field on the parent record.

B : Have the record-triggered flows fire on create or edit to update the field.

C : Combine the two flows into one with checks to see which part of the flow needs to be run.

D : flows into schedule flows and have them update the field.

Answer: C

Question 4

The finance director at Cloud Kicks asks the administrator for an exception report that shows all B2C accounts that are missing the credit card number. The credit card number is a classic encrypted field. What action should the administrator take to meet this requirement?

A : Add 'View Encrypted Fields' to a permission set assigned to Finance and system administrators and a summary report filtered by credit card number.

B : Unmask the encrypted credit card number field to make it available and add a custom filter to a report where credit card number is blank.

C : Build a custom checkbox called Has Credit Card' that Finance checks when a credit card is recorded and a tabular report filtered on the checkbox equal to false.

D : Create a summary report that includes a cross-filter to the Account object with a sub-filter for credit card number equal to null.

Answer: D

Question 5

Cloud Kicks (CK) has a backup team of employees that helps short-staffed departments. These users could be working with sales one day and service the next. CK is implementing new Lightning record pages for each department so that they view records In a way that makes sense for each department. How should the administrator ensure this Is configured correctly?

A : Configure ore app per department and activate record pages for each app.

B : Create permission sets for each department and assign them to the backup team users.

C : Adjust the profile of the backup users each day to align with the proper access they require.

D : Allow the backup team users to update their own profile with Delegated Administration.

Answer: A

100% Free Plat-Admn-301 Practice Exam Questions and Answers