Free Practice SDI SD0-101 Exam Questions 2025

Stay ahead with 100% Free Service Desk Analyst Qualification SD0-101 Dumps Practice Questions

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Total 166 Questions | Updated On: Jun 06, 2025

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Question 1

Which of these options is NOT considered to be proper Short Message Service (SMS) and

Instant Messaging (IM) etiquette?

A : Avoiding the use of abbreviations and emoticons

B : Avoiding the use of punctuation and single word phrases

C : Writing clear and concise messages

D : Taking time to review your message before sending

Answer: B

Question 2

What is the difference between a desktop system and a server?

A : A server is used only for emails, a desktop system can be used by many people

B : A desktop system is a single user system, a server is used by many users

C : A server has a short life-expectancy, a desktop system has a long life-expectancy

D : A desktop system is a two-person workstation, a server is for one person only

Answer: B

Question 3

Which of the options best describes why confidentiality is important?

A : It protects the Service Desk Analyst from any embarrassment

B : It protects the user and company from cold calling

C : It protects the user and company from information abuse

D : It protects identity information

Answer: C

Question 4

Which of these options is NOT a common technology used by the Service Desk?

A : Automated Call Distribution (ACD)

B : Instant Messaging (IM)

C : Application sizing software

D : Self-help systems

Answer: C

Question 5

Which of these is NOT a valid option for sourcing?

A : Near-shoring

B : Internal-outsourcing

C : Right-sourcing

D : Cross-sourcing

Answer: D

Page: 1 / 34

Total 166 Questions | Updated On: Jun 06, 2025

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