Free Practice SDI SD0-302 Exam Questions 2025

Stay ahead with 100% Free Service Desk Manager Qualification SD0-302 Dumps Practice Questions

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Total 233 Questions | Updated On: Apr 23, 2025

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Question 1

Which of these wouldT be a key objective of electronic support delivery tools in a Service Desk

environment?

A : It is cost effective

B : It leads to fewer escalated calls

C : It enables users to learn how to resolve certain Incidents

D : It enables second and third level support teams to be less involved with simple problems

Answer: D

Question 2

Which of these options best defines mentoring?

A : Life and relationship counselling

B : Job-related advice and guidance

C : Person-to-person support

D : Career development from a professional coach

Answer: B

Question 3

Which would be a desirable quality to look for in Service Desk staff?

A : Quick learner

B : Strategic focus

C : Thrill seeker

D : Technical focus

Answer: A

Question 4

You need to write a business case for your new ITSM software system; which key element is it

appropriate to include?

A : A clear list of potential savings

B : The impact on board members oft buying the software

C : An ROI report on the technical and operational benefits

D : A specification for a CMDB

Answer: A

Question 5

As a Service Desk manager, which of these options would you suggest is a way for you to contribute

to IT and business objectives?

A : Tell management about every Incident that occurs

B : Provide suggestions on how to improve IT services

C : Identify new business opportunities

D : Market the successes of the IT organisation

Answer: B

Page: 1 / 47

Total 233 Questions | Updated On: Apr 23, 2025

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