100% Free Salesforce-Associate Practice Exam Questions (2026)

Stay Ahead with Updated Salesforce Certified Associate (WI25) Salesforce-Associate Practice Tests & Verified Answers

Salesforce Salesforce-Associate Dumps & Practice Test Questions 2026

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Total 520 Questions | Updated On: Aug 03, 2026

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Question 1

A customer support team wants to create a report that shows the total number of Cases by status for each support agent.

Which type of report should the customer support team create?

A : Matrix report

B : Summary report

C : Tabular report

Answer: B

Question 2

A support agent needs to find and access a particular Case that was created two days ago.

What is the best way for the agent to locate and access the necessary information in Salesforce Lightning Experience?

A : Go to the Cases tab and browse through the list of Cases

B : Use the Recent Items section on the Home page

C : Use the Global Search to search for the Case's number or a unique keyword

Answer: C

Question 3

Get Cloudy Consulting (GCC) is experiencing significant performance degradation. What should GCC do to quickly verify if a performance incident has been reported on its instance of Salesforce?

A : Ask a question on the Trailblazer Community.

B : Check System Status on the Trust site.

C : Open a case with Salesforce Support.

Answer: B

Question 4

Get Cloudy Consulting wants to implement an AI Agent with Agentforce. What is a feature of Agents?

A : Hallucination prevention

B : Toxicity detection

C : Data retention

Answer: A

Question 5

A multinational corporation wants to improve its customer service by providing a unified platform for handling support inquiries across multiple channels, including phone, email, and social media.

How can the company use Salesforce to achieve this goal?

A : Leverage Marketing Cloud to manage customer interactions and support inquiries

B : Implement Service Cloud to provide a unified platform for handling support inquiries

C : Utilize Sales Cloud to manage leads and customer relationships is incorrect

Answer: B

Page: 1 / 104

Total 520 Questions | Updated On: Aug 03, 2026

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