Stay ahead with 100% Free Salesforce Certified Service cloud consultant (SP25) Service-Cloud-Consultant Dumps Practice Questions
Cloud Kicks' development team must manage multiple projects that compete for limited resources, The team
needs to change directions often and start urgent work
quickly.
Which step should a consultant recommend completing before beginning the build phase?
Cloud Kicks has recently implemented two-way mobile messaging to increase the efficiency of the support
team. The company uses key performance indicators
(KPIs) to measure the success of the implementation.
Which metric should a consultant use to measure the effectiveness of two-way mobile messaging?
Universal Containers is implementing Service Cloud to make the workflow more efficient and improve
customer support.
When setting up Service Cloud, which aspect is crucial to ensure that service agents have access to the right
customer information?
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