Free Practice Salesforce Service-Cloud-Consultant Exam Questions 2025

Stay ahead with 100% Free Salesforce Certified Service cloud consultant (WI25) Service-Cloud-Consultant Dumps Practice Questions

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Total 261 Questions | Updated On: Jan 27, 2025

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Question 1

Cloud Kicks' development team must manage multiple projects that compete for limited resources, The team needs to change directions often and start urgent work quickly. Which step should a consultant recommend completing before beginning the build phase?

A : Design

B : Enablement

C : Test

Answer: A

Question 2

What are three considerations when adding a report chart to a Console Component?

Choose 3 answers

A : The report is shared with a Chatter Group.

B : The report contains a chart.

C : The report has a standard Report Type.

D : The report is a Summary or Matrix report.

E : The report chart is added to the Page Layout.

Answer: A,B,D

Question 3

Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands of help articles such as FAQs, step-by-step guides, and troubleshooting guides. A group of specialists will create and manage these articles in Salesforce.

What is the recommended license for the specialists?

A : Knowledge Only User

B : Satesforce

C : WDC Only User

D : Salesforce Platform

Answer: A

Question 4

UC has created permission sets granting access to object and fields in one of its sandboxes. How should a consultant deploy this permission set to prod?

A : Change se

B : Manuallyre create the Permission sets

C : Create an Unmanaged package

D : Publish a Managed package

Answer: A

Question 5

Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.

Which approach should a consultant implement?

A : Define Case Auto-Response Rules.

B : Establish Case Assignment Rules.

C : Create a Process Builder with Scheduled Actions.

D : Configure Case Escalation Rules.

Answer: A

Page: 1 / 53

Total 261 Questions | Updated On: Jan 27, 2025

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